Getting Started for Agents

If you're a Customer Service agent new to Sinitic (or in need of a refresher), these resources will help you get set up and chatting in no time. 

Account and Message Settings

Logging in and accessing your account

Resetting your password

Setting your availability status

Editing your profile picture

Setting up an alias

Setting up welcome messages

Setting up canned responses

Using Sinitic Chat

Answering a chat

Transferring a chat

Changing to an alias

Ending a chat

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