When the bot is asked a question it does not understand a confusion message is sent.
To set a confusion message click on ‘+’ to create a new block then select ‘confusion’ from the options.
Once the confusion block has been created it will require a reply and will automatically create a new block for the reply.
Click on the ‘add block’ button to enter the reply.
The reply will be what the bot will say when it becomes confused.
*If a red triangle with an exclamation mark appears, that means the conversation flow is incomplete and the block needs dialogue to be entered to complete the flow.
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