You can create a team for each language that will require support.
If the target website uses different URLs or domains for different languages.
Paste the code of the team that is assigned to the specified language to the adjacent URL or domain (the code can be found in ChatCenter settings under the team setting).
When users visit /jp/games.html the website source code contains the code generated for Team JP.
If the target website does not use unique URLs for different languages.
If you need further assistance with this, please reach out to the Sinitic team by clicking here and we'll be happy to help.
Changing the agent team
window.$sinitic.api('setTeam', ateamId) with
ateamId from the generated code snippet
The following example demonstrates the use of Webchat and the results of when a website language is switched:
The user switches the website language to Japanese
a. If the website redirects to
https://website.com/jp/about, then a new code is loaded with
All following conversations will be assigned to the team with id ateam_eT4BF9
Note: Teams cannot be switched amidst an active conversation, for the change of a team to take effect, the conversation needs to be closed and then reopened.
Changing the language of webchat UI and the welcome screen
We support the following display language:
Default UI language is the master language of your bot.
If you need to change it lively, you can call
Toggle Chat Window
We also provide
toggleChat api to contorl the chat window.
$sinitic.api('toggleChat', true)opens the chat window
$sinitic.api('toggleChat', false)closes the chat window
$sinitic.api('toggleChat')switches between open and close
The Sinitic team is here for you.Contact Support